• Why we Collect Information
  • Data Submitted Via Website Forms
  • General Data Protection Regulation (GDPR) (EU) 2016/679
  • What Data we Gather
  • How is Data Used
  • Your Individual Rights
  • Cookies and How we Use them
  • Types of Cookies
  • Controlling Information About You
  • Security
  • Links from our Site
  • Feedback

Important Details

This Cookie Policy explains how Sound Steps AVT Ltd. uses and protects the information you give us when you use this website.

If you have any questions about this policy, please email us or write to us at

Why we Collect Information

We gather and use information about children and families in our care in order to provide a more efficient service in Auditory-Verbal Therapy. We also collect information to better understand how visitors use this website and to present timely, relevant information to them online.

Data Submitted Via Website Forms

Forms that you fill in on this website and email to us, collect your personal data, with the intent to store that data for the purpose of providing you a more efficient service.

General Data Protection Regulation (GDPR) (EU) 2016/679

Our practice is Notified with the Information Commissioner's Office (ICO). Please contact our Data Controller via email at with any questions you may have or requests for information concerning the protection of your personal data.

What data we gather

We may collect your data in a variety of ways on this website. Our lawful basis for processing your data will be your explicit consent to us to do so. We may store this data indefinitely.

We may collect the following information:

  • Contact information including your email address
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to enquiries made by you
  • Other information pertaining to offers and surveys

How is this Data Used?

Collecting this data helps us understand what you expect from our practice, enabling us to deliver an efficient service.

Specifically, we may use your personal data:

  • For our own internal records
  • To improve the service we provide
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional and educational emails about products, services, offers and other things we think might be relevant to you.
  • To contact you via email, telephone or mail for purposes of research.

Your individual rights

As an individual, you have the following rights in regard to your personal data that we collect and store:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

Should you wish to exercise any of these rights, please reach out to

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information such as how many people use this website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package: Aggregated usage data helps us improve the website structure, design, content and functions using Google Analytics cookies.
  • To recognise when you return to our website: Aggregated usage data helps us improve the website structure, design, content and functions using Google Analytics cookies.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Types of Cookies

SessionCookies: This website uses session cookies. Session cookies are stored temporarily, for the duration of time that you visit our website. They are automatically deleted once you close your browser or computer.

Controlling cookies

You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling information about you

When you fill in an e- form or provide your personal details on our website, you may see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Send us an email.
  • Write to us by filling in the form on this website.

Any personal information we hold about you is stored and processed under our data protection policy, in compliance with the General Data Protection Regulation (GDPR).


We will always hold your information securely.

To prevent unlawful disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure that we work with all personal data in accordance with the General Data Protection Regulation (GDPR).

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside of the domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.


If you have questions or concerns with the way that we are handling your data, you may complain to the ICO directly at We appreciate your informing us too, with an email to, so that we may review our handling of your personal data.